MEMBER GRIEVANCES & APPEALS

If you would like to express an opinion or concern about the care you have received at a doctor’s office or medical clinic or services provided to you by Ingham Health Plan please contact us by telephone or in writing.

The Ingham Health Plan wants to hear from members, especially if they are related to important issues such as:

• Access to care
• Referrals
• Quality of care
• Administrative policy and procedures

If the IHP makes a decision or action which is subject to an appeal you will be notified. You will receive information about the action or decision and instructed on the appeal process, in writing.